CONDITION |
POSSIBLE CAUSE |
SOLUTION |
The cooler will not operate at first |
Power outlet or supply faulty |
Switch on the power outlet |
Check the power supply |
Check the power outlet |
Wrong voltage |
Check that the power supply is the same as specified on the rating label |
Cooler stops operating after running for some time |
Motor may have overheated (Safety cut-out) |
Wait 30-45 minutes for the motor to cool down and it will restart automatically. If condition persists, call London Cool on 0800 440 444 |
No cooling |
Cooling control is off |
Turn cool knob to COOL |
Reservoir is empty or nearly empty |
Fill with water until the water level indicator is at the FULL position. Water capacity is 14 litres |
Weather is too humid |
Turn cool knob to 0 and use cooler as a fan only |
Aspen cooling pad and / or pump inlet screen is blocked or dirty |
Clean parts. (See maintenance section) |
Pump is not working properly |
The pump is NOT a separate electric pump. It is connected to the fan motor and is driven mechanically. Turn the cooler off and completely drain the reservoir. Refill with water. Switch fan knob to high speed (3), turn the cool knob to COOL and run the cooler for 10-15 minutes non-stop. This will help to dissolve and flush out the dirt. The Aspen cooling pad should now be wet. If the pad is not visibly wet and there is no cooling, call London Cool on 0800 440 444 |
Fan / pump not running fast enough on low speed |
Check that supply voltage is up to correct level |
Fan and pump will pick up speed slightly as the motor reaches normal operating temperature. Allow the cooler to run for 30-60 minutes and check again. If there is no improvement have the cooler checked by London Cool on 0800 440 444 |
Cooler makes a bad smell |
The reservoir or Aspen cooling pad is dirty |
Drain the reservoir and fill the cooler with clean water. If it still smells clean the reservoir or replace the Aspen Cooling Pad. |
The water quality is poor |
Add a little vanilla essence or perfume to the water. |
Cooler makes scraping noise on new season start up |
Dirt has accumulated inside the pump |
The pump is NOT a separate electric pump. It is connected to the fan motor and is driven mechanically. Turn the cooler off and completely drain the reservoir. Refill with water. Switch fan knob to high speed (3), turn the cool knob to COOL and run the cooler for 10-15 minutes non-stop. This will help to dissolve and flush out the dirt. The Aspen cooling pad should now be wet. If the pad is not visibly wet and there is no cooling, call London Cool on 0800 440 444 |
Water overflows from the reservoir |
Too much water in the reservoir |
Drain some of the water out |
Water level indicator is not working |
Remove the rear panel for access. Slide the indicator up to the FULL position then let it drop. If it fails to operate, please call London Cool on 0800 440 444 |
Cooler will not operate at all |
Electrical fault |
Electrical parts must only be repaired by London Cool Ltd on 0800 440 444 or an authorised Service Agent. |
Damaged power supply cord |
If the power supply cord of this cooler is damaged, it must be replaced. Electrical parts must only be repaired by London Cool Ltd on 0800 440 444 or an authorised Service Agent. |